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FAQ

How do you package your products?

Original paintings, whether framed or unframed, are wrapped in tissue paper and then in thick protective paper before being covered in bubble wrap. The package is then shipped in a cardboard box.

The protective paper covering the paintings prevents the bubble wrap from leaving marks on the artwork. That said, I recommend removing the bubble wrap as soon as you receive your parcel to ensure it does not remain in contact with the artwork for too long.

Postcards and small original artworks, particularly those on paper, are packed in a kraft paper sleeve and then sent in a protective bubble-wrap envelope.

How long will it take to receive my order?

I prepare and dispatch all orders myself. Preparation times may vary from 1 to 3 days depending on the number of orders received.

Orders are dispatched once a week. Once the order has been posted, delivery times with the French postal service are as follows:

Within France: 2–10 working days.
Other countries: 1–5 weeks.

Please ensure you check the delivery address carefully. If there is an error in the address, delivery times may be extended.

Do you ship internationally?

Orders via my online shop are exclusively available to residents of France and the European Union.

Please note that taxes may be added to the original price for orders placed outside France. Customs duties and additional taxes are the responsibility of the customer and must therefore be paid before your order is delivered.

What payment methods do you accept?

Payments can be made in two ways:

By credit card: via the secure online PayPal platform. You do not need a PayPal account to place an order. When you confirm your basket, you will be redirected to the PayPal page, where you simply need to select the credit card payment method and fill in the usual details.

Via PayPal: in this case, you must have a PayPal account.

Can I return items?

For any item purchased via my online shop, you may return it within 14 days. Only items returned in their original packaging will be accepted. Any product that is stained or damaged will not be refunded. You will be refunded upon receipt of all items (shipping costs are non-refundable and return fees must be paid by the customer).